Hotel Puerta de Toledo

Health and hygiene protocols

Hotel Puerta de Toledo

Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Online check-in
  • TV remote control and telephone are sterilised daily in all rooms
  • Vent filters are cleaned regularly
Hotel Puerta de Toledo
  • Rooms will not be occupied for 48 hours after their last occupant has departed
  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
Hotel Puerta de Toledo

Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear masks at all times
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
Hotel Puerta de Toledo

Catering protocols

  • We will use non-reusable tablecloths, cutlery and napkins
  • Orders will be served following all safety measures and delivered under a cover
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area

Free medical care for international guests with the tourist medicine service of Quirónsalud. For more information please click here

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